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| About Us We are a small family business based in Scotland from where we ship our jewellery and giftware worldwide. We have carefully selected our range of jewellery and gifts and our aim is to offer our customers good quality products at competitive prices. We offer a selection of standard, handmade, and designer jewellery in an array of styles, including Scottish, Irish, and contemporary, to suit a wide range of tastes and budgets and we hope we have something that will suit you or someone special in your life. Our range of jewellery includes pendants, earrings, brooches, bangles and bracelets for the ladies and cufflinks, tie tacks, and Highland wear accessories for the gentlemen. In addition to jewellery we also have a selection of gifts suitable for all occasions, including weddings and christenings, and these include quaichs, crystal, pewter gifts and photograph frames. Thank you for visiting our website. We hope you will enjoy shopping with us. |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency. We accept Visa and MasterCard. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling DELIVERY 1. DELIVERY TIMES We aim to despatch accepted orders for items in stock within 7 working days. You will be notified by email of the status of your order. If, for any reason, we are unable to despatch your order from stock within the stated time you will be notified by email and will have the option to amend or cancel your order. We aim to despatch made to order items within the time stated in the item details but there may be times when this is not possible due to matters out with our control. If we are unable to ship made to order items within the guide time stated you will be informed by email of your order status and the revised despatch time. Shamrock and Heather cannot be held liable for any delay in despatch or transit time that is out with our control. Unless otherwise indicated, all items are sent by Royal Mail or Parcel Force. Items going to destinations outwith the UK are sent by Airmail with the exception of books that are sent by surface mail. Approximate time in transit within the UK is 2 - 7 working days. Orders not received within the UK after 15 working days in transit shoul be reported lost. Approximate time in transit overseas airmail is 7 - 17 working days. Orders not received overseas after 25 working days in transit should be reported lost. We cannot accept responsibility for delays in delivery of orders for any reason that is deemed to be outwith our control. In the event that your order does not arrive within the expected time period, please allow two extra working days before notifying us. Delivery times are to be used only as a guideline and do not form part of any contract. 2. DELIVERY COST The cost of standard postage and packing within the UK is based on shiping weight and starts at £3.95 The cost for unrestricted delivery items to any destination in the world for is based on shiping weight and starts at £9.55 Upgraded postal services are available on request at an additional cost. |
| Delivery Schedule Orders for stock items are normally processed and shipped within 7 working days. Made to order items are normally shipped within the guide time indicated. It is unusual for a shipping delay to occur but if any such delay does occur you will be notified by email. Orders destined for delivery within the UK are normally sent by Royal Mail or Parcelforce. Orders destined for delivery within the EU and WORLDWIDE are normally despatched by Royal Mail Airmail with the exception of books that are normally sent by Surface Mail. Aproximate time in transit for items delivered within the UK is 2 - 7 days. (PLEASE NOTE THAT ITEMS ARE NOT CONSIDERED LOST UNTIL 15 WORKING DAYS AFTER POSTING) Approximate time in transit for items delivered overseas is 7 - 17 working days. (PLEASE NOTE THAT ITEMS ARE NOT CONSIDERED LOST UNTIL 25 WORKING DAYS AFTER POSTING) All orders are shipped with a basic invoice/delivery note to the delivery address supplied by the customer. Any additional invoice required may be posted or emailed at our option.. Shipping/Delivery information is to be used as a guideline only and does not form part of any contract. For further information please refer to SHIPPING. |
| Back Orders If your item is not in stock, please contact us and we will advise you if back ordering is available. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges Shamrock and Heather do not accept responsibility of any kind for the payment of duties, taxes and/or fees of any description, or for any reason, due to the authorities of any country, without exception, that may be applied to or associated with orders that have been shipped outwith the UK . Neither do we accept responsibility for import taxes to the UK for returned goods that are not clearly marked as such. In the event that any such payment is due to the authorities the purchaser is liable for the payment. |
| Credit Card Security We accept payment, via a secure server, by major credit and debit cards and also by PayPal account. All payments are processed through PAYPAL and their terms and conditions apply to all transactions. Shamrock and Heather does not have access to the credit or debit card information that you enter on the PAYPAL secure pages. They are not held by Shamrock & Heather or on any other web site. |
| Guarantee All goods are first quality and leave our premises in a new and unused condition. You should inspect your goods immediately on receipt. If there is any sign of damage to packaging you should ensure that the contents are carefully checked for damage and/or loss and, where possible, request a note to this effect from the carrier at the time of delivery. If your order is damaged or missing items you should notify us immediately by email. We do not accept liability of any kind for any loss or damage to goods caused while in transit nor do we accept liability of any kind for personal injury caused by goods that have been damaged in transit. Any loss or damage caused in transit is the responsibility of the carrier and you are required to supply us and/or our carrier, on request, with all relevant information to enable us/them to deal with this. Upon us receiving notification that you have received a damaged item we will, if appropriate, supply you with the information you will require to return the item within 2 working days. We and/or our carrier will investigate the cause of the damage and if our carrier is found to be liable we will replace the damaged item. We will, thereafter, claim any compensation due from our carrier for loss of or damage to goods. We will also, in due course, refund postage costs for the return of damaged goods only if authorised by us prior to posting and only if it is found to be our carrier at fault for the damages. In the unlikely event that a whole order is lost we shall replace the item or items contained therein, or in the event that replacement items are not available we will refund you for any or all of the items contained therein, only after the period of time that is specified by our carrier that determines when an item is lost in transit has lapsed. Any other claim of any other description shall be between you and the carrier. Shamrock and Heather do not accept liability for manufacturing defects or any other defects or any injury caused as a result of a defect. In the unlikely event that the goods supplied are found to have a defect you should notify us immediately upon receipt of the item by email with all appropriate information to enable this to be dealt with. Manufacturing faults shall be dealt with by the manufacturer and shall be subject to the manufacturers warranty conditions. Any other claim of any other description, including personal injury proved to be caused by a defect, shall be between you and the manufacturer. You are required to exercise the utmost care when unpacking any item (especially glass) as Shamrock and Heather do not accept responsibility or liability for any injury of any description caused by any item that is not wholly manufactured by us. Shamrock and Heather, carriers, and manufacturers do not accept responsibility for any item that has been damaged at any time after receipt by the customer. All merchandise sold on this website is covered by guarantee only as per individual manufacturer. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call write to us at PO Box 8215 Girvan Ayrshire Scotland KA26 9YF United Kingdom |
| Privacy Policy Shamrock & Heather do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy You may return your order for any reason (with the exception of earrings, in the interest of hygiene, and non stock items that are made to order) in their original new and unused condition and packaging. You will be liable for the cost of return postage associated with the order. You must notify us, by email, of your intention to return the goods within 7 working days of receipt. Shamrock and Heather will contact you by email within 2 working days of receiving your notification and supply you with the information you will require to return the goods and any time limit applied. In the event that you return goods it is your responsibility to ensure that the carrier you use to return the goods will compensate you for any damages/losses caused during transit as we cannot accept responsibility for and/or give a refund for goods damaged or lost in transit. You may cancel your order for any reason (with the exception of earrings, in the interest of hygiene, and non stock goods that are made to order) up to 7 working days after the receipt of the order. If your order has been despatched prior to cancellation the same conditions and costs for returned orders will apply. If you cancel your order prior to despatch you will receive a refund equivalent to the full cost paid by you. You have a duty to care for the item being returned and to ensure that it has not been used or tampered with in any way. You must contact us by email and notify us of your intention to cancel your order. Shamrock and Heather will normally reply to your email within 2 working days and inform you of the status of your order and, if appropriate, supply you with the information you will require to return your order. All refunds will be made within 30 days provided all conditions are met. All items being returned from outwith the UK for any reason must be clearly marked RETURNED GOODS otherwise there may be an import tax liability. Shamrock and Heather reserve the right to refuse or cancel an order at any stage in the process up to the point of despatch, in the intersts of security or for any other reason, including non payment, |
| Remittance Terms Any personal details you provide us with to enable us to process your order are for our own use. We do not pass your details to third parties. |